Refund & Return Policy
1. 30-Day Satisfaction Guarantee
Changed your mind? No problem. You have 30 days from the delivery date to request a return for a refund or exchange.
2. Eligibility Conditions
- Item must be unused, in original condition and packaging.
- Include all accessories, manuals and protective films.
- Provide a receipt or proof of purchase.
3. How to Start a Return
- Email contact@luminoya.com with your order number and photos (if applicable).
- We’ll reply within 24 h with a Return Merchandise Authorisation (RMA) and the nearest warehouse address.
- Ship the item back within 7 days of receiving the RMA. We recommend a tracked service.
4. Return Shipping Costs
Return postage is the customer’s responsibility unless the item is faulty or we sent the wrong product. Original shipping fees (if any) are non-refundable.
5. Refunds
Once your return is inspected, we’ll email you approval or rejection. Approved refunds are credited automatically to your original payment method within 3 – 7 business days (card issuer processing times may vary).
6. Exchanges
Want a different model or colour? The fastest way is to return the item for a refund and place a new order.
7. Damaged or Defective Items
If your lamp arrives damaged or develops a fault within 2 years, email us clear photos or a short video. We will arrange a free replacement or full refund.
8. Late or Missing Refunds
No refund after 7 business days? Check your bank or PayPal account first, then contact us. We’ll resolve it promptly.
9. Non-Returnable Items
Gift cards and items marked “Sale” cannot be returned unless they are faulty.
10. Questions?
We’re here to help at contact@luminoya.com.